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FAQs

Are your knobs sold in pairs?

Yes our door knobs are sold in pairs (however escutcheons are sold singly)


Are all the fixings included?

Yes all fixings are included, including spindles for the door knobs (unless specified in the original antique section) 

 

Is the brass & nickel Door Furniture lacquered?

Unless specified in the description as un-lacquered we consider all the new hardware to have some level of lacquering. We do endeavour to source un-lacquered hardware.


Will the un-lacquered Door Furniture tarnish?

Yes it will tarnish with use over time in the traditional way and can be polished back to a shine if preferred.


Is Delivery included?

No delivery costs aren’t included; there is a guide to P&P costs on each listing. We’ve found it’s more cost effective for you to calculate postage on each individual item rather than a one size fits all approach. It’s also more cost effective to add additional items, please check our delivery page for additional information.


When will I get my items?

We offer Royal Mail 1st &2nd class as well as a Royal Mail tracked option, if we receive your order prior to 1pm we will endeavour to post the same day.  For larger orders or items we use a 48hr courier or a specialist antique remover.  However please contact us with any additional questions. 


I live outside of the UK; can I still buy from you?

Yes we ship all of our items overseas we have a variety of options available for the smallest to the largest item, please check our delivery page for more information.


What if the item just doesn’t look right for me, can I return it?

Yes, please contact us ASAP, return the item and we will refund you. Please check the returns page for additional information.


What if I’m not sure what styles or periods I need or I just need some advice?

Please contact us we come from an architectural antique & reclamation background particularly the Victorian & Edwardian periods. We are more than happy to help & advise or just have a chat. 

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